Refund policy
We Stand Behind Every Box.
We cannot accept returns on food products — but if something is wrong, we will always make it right.
No Returns on Food Products
For health and safety reasons, Wolf & Co. is unable to accept returns or exchanges on food products once an order has been placed. This is standard practice across the food industry and applies to all orders regardless of circumstance.
We encourage you to review your order carefully before completing your purchase. If you have any questions about our products before ordering, please contact us at sales@wolfcousa.com.
If you are purchasing as a gift and are unsure about allergens or dietary preferences for the recipient, please review our full Nutrition Facts page at wolfcousa.com/pages/nutrition-facts before ordering.
What We Cover
While we do not accept returns, we take full responsibility for the quality and condition of every box we send. If your order falls into any of the following categories, we will issue a full replacement or full refund — your choice.
Arrived Damaged: Your box or its contents arrived damaged in transit.
Wrong Item Sent: You received a different product, occasion sleeve, or quantity than what you ordered.
Quality Issue: A product inside the box does not meet the quality standard you would expect from Wolf & Co.
Order Not Delivered: Your order shows as delivered but was not received, or was lost in transit.
How to Report an Issue
Issues must be reported within 7 days of the expected delivery date. Both the original purchaser and the gift recipient may contact us directly.
Step 1 — Contact us at sales@wolfcousa.com within 7 days of your expected delivery date.
Step 2 — Include your order number, a description of the issue, and photos if the item arrived damaged.
Step 3 — We will respond promptly and arrange a full replacement or refund — whichever you prefer.
Cancellations
If you need to cancel an order, please contact us at sales@wolfcousa.com as soon as possible. We will do our best to accommodate cancellation requests made before your order has been packed and shipped. Once an order has entered the packing process, we are unable to cancel or modify it.
For corporate and bulk orders, please contact us before placing your order if you anticipate needing to adjust quantities or timing.
Questions
We are a small, personal operation and we take every order seriously. If something is not right, please do not hesitate to reach out — we will always do our best to make it right.
sales@wolfcousa.com · Wolf & Co. · wolfcousa.com